In addition to recently being awarded the 2013 Center for Excellence distinction by BenchmarkPortal, Mayo Laboratory Inquiry (MLI) has also been named one of the Top 10 call centers in the country in the Small Centers Category (1-100 agents).
The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
“Mayo Laboratory Inquiry (MLI) is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. MLI stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment,” said Bruce Belfiore, CEO of BenchmarkPortal.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com