You are having a peaceful afternoon in your office. Suddenly, your lead tech bursts in and tells you that the reference lab where an irretrievable specimen was sent last week called and said that the specimen was incorrectly prepared by your lab staff. The fluid leaked out before it got there, and the specimen has been seriously and permanently compromised. What’s your first reaction?
This is the opening paragraph of "Responding to Laboratory Errors: How Not to Lose Your Cool," an article recently penned by James Hernandez, M.D., associate professor of Laboratory Medicine and Pathology at Mayo Clinic in Arizona. The article, which shares tips on how to handle the stress of staff errors in your laboratory, appears in the October 2012 issue of Clinical Laboratory News.