Mayo Laboratory Inquiry, the customer service center for Mayo Medical Laboratories, has recently been certified as a 2013 Center of Excellence by BenchmarkPortal, a global leader in the contact center industry, for the second year in a row.
To achieve the distinction of a Center of Excellence, Mayo Medical Laboratories’ call center underwent an extensive review by a team from BenchmarkPortal, which audited and verified the center’s key performance indicators and compared that data to data from other peer organizations. The Center of Excellence is awarded to the top ten percent of the hundreds of call centers surveyed.
“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence,” says Bruce Belfiore, CEO of BenchmarkPortal.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com