Mayo Medical Laboratories’ customer service center has been certified as a Center of Excellence by BenchmarkPortal for the third straight year. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“This notable achievement demonstrates Mayo Medical Laboratories call center’s commitment to providing consistent, quality and efficient customer service,” said Franklin Cockerill, M.D., Chair of Mayo Clinic Department of Laboratory Medicine & Pathology.
To achieve the distinction of a Center of Excellence, Mayo Medical Laboratories’ call center underwent an extensive review by a team from BenchmarkPortal, which audited and verified the center’s key performance indicators and compared that data with other peer organizations. The Center of Excellence is awarded to the top ten percent of the hundreds of call centers surveyed.
The certification of Mayo Medical Laboratories’ call center is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction,” said Bruce Belfiore, CEO of BenchmarkPortal.
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, industry reports and consulting.