Mayo Medical Laboratories Earns Center for Excellence Recognition for Third Year in a Row

Mayo Medical Laboratories’ customer service center has been certified as a Center of Excellence by BenchmarkPortal for the third straight year. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

“This notable achievement demonstrates Mayo Medical Laboratories call center’s commitment to providing consistent, quality and efficient customer service,” said Franklin Cockerill, M.D., Chair of Mayo Clinic Department of Laboratory Medicine & Pathology.

To achieve the distinction of a Center of Excellence, Mayo Medical Laboratories’ call center underwent an extensive review by a team from BenchmarkPortal, which audited and verified the center’s key performance indicators and compared that data with other peer organizations. The Center of Excellence is awarded to the top ten percent of the hundreds of call centers surveyed.

The certification of Mayo Medical Laboratories’ call center is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction,” said Bruce Belfiore, CEO of BenchmarkPortal.

BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, industry reports and consulting. 



Kelley Schreiber

Kelley Schreiber is a Marketing Channel Manager at Mayo Medical Laboratories. She is the principle editor and writer of Insights and leads social media and direct marketing strategy. Kelley has worked at Mayo Clinic since 2013. Outside of work, you can find Kelley running, traveling, playing with her new kitten, and exploring new foods.


Mayo Customer service is the Greates! I speak with the outstanding folks @ Mayo CS several times a day. They are always extremley helpful, polite , last but not least, well versed in Lab Medicine!! Thank You!!

Bill C Michaels MT,ASCP

Congratulations to all of you. I know from first hand, daily experience spanning many years, how deserving you are of this recognition and honor.

I am in full agreement. Well deserved. I have personally called up many times and the customer service is par excellence. Keep it up.

Congratulations on your Center for Excellence recognition. I totally agree that Mayo customer service is Outstanding. Everyone is well informed and ALWAYS able to assist. This is so appreciated. Thank you and again, Congratulations!

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