Mayo Laboratory Inquiry Named “Top 10” Call Center in North America by BenchmarkPortal

Top-100-seal-10-small-4-22-15Mayo Laboratory Inquiry (MLI) has been named one of the Top 10 call centers in the country in the Small Centers Category (5 to 100 agents) of BenchmarkPortal’s 2015 Top 100 Call Center Contest.

The Top 100 Call Center Contest compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated, and approved by certified call-center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most-respected database of call-center metrics, the BenchmarkPortal competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.

“Mayo Laboratory Inquiry is one of the best call centers in the industry,” says Bill Morice, Chair of the Department of Laboratory Medicine and Pathology. “MLI stood tall against its competitors according to the world’s largest database of call-center metrics. This is not easy to do, and we congratulate our team on this accomplishment.”

“This award shows that Mayo Laboratory Inquiry’s operation ranks among the top performers in its size category in North America,” says Bruce Belfiore, CEO, BenchmarkPortal. “We congratulate this group and wish Mayo continued success with its improvement initiatives in the future.”

About BenchmarkPortal
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry. The company utilizes an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. Its mission is to provide contact center managers with the tools and informa­tion that will help them optimize their efficiency and effectiveness in their customer communications.

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Kelley Schreiber

Kelley Schreiber is a Marketing Channel Manager at Mayo Medical Laboratories. She is the principle editor and writer of Insights and leads social media and direct marketing strategy. Kelley has worked at Mayo Clinic since 2013. Outside of work, you can find Kelley running, traveling, playing with her new kitten, and exploring new foods.

Responses

I totally agree with this recognition. I would go a step further and designate top 5. I’ve really enjoyed working with you these past 5 years. Keep up the good work.

Mayo has the best call center by far, and I have been calling many centers for the past 25 years. Congratulations.

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