The Top 100 Call Center Contest compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated, and approved by certified call-center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most-respected database of call-center metrics, the BenchmarkPortal competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
“Mayo Laboratory Inquiry is one of the best call centers in the industry,” says Bill Morice, Chair of the Department of Laboratory Medicine and Pathology. “MLI stood tall against its competitors according to the world’s largest database of call-center metrics. This is not easy to do, and we congratulate our team on this accomplishment.”
“This award shows that Mayo Laboratory Inquiry’s operation ranks among the top performers in its size category in North America,” says Bruce Belfiore, CEO, BenchmarkPortal. “We congratulate this group and wish Mayo continued success with its improvement initiatives in the future.”
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry. The company utilizes an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. Its mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.