Employee Engagement: Helping Your Staff Go Above and Beyond

Expires June 13, 2018


Length: 57 minutes and 28 seconds


“Employee engagement” is a wonderful buzzword in the business world that is often interpreted as employees putting forth significant discretionary effort in their jobs, going beyond simply meeting the baseline expectations of their roles. Highly engaged employees are a manager’s dream. They sound wonderful. However, once you move past the glitz and glamor of business magazine articles singing the praises of employee engagement, you’re left with a difficult question: How do I actually improve my team’s engagement level?

This presentation, “Employee Engagement: Helping Your Staff Go Above and Beyond,” will provide an overview of the key driver for employee engagement (hint: it’s not the employee) and describe how busy managers can identify what drives their individual team members. The goal of this presentation is to help managers develop a plan to grow and maintain employee engagement in their work units.


After viewing this forum, participants should be able to:

  • Describe drivers of trust associated with manager-employee relationships
  • Identify unmet employee needs that are limiting greater engagement
  • Develop an engagement plan for their teams

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Level of Instruction



Photo of Shannon BennettShannon Bennett
Supervisor, Quality and Education
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
Shannon Bennett manages the Quality and Education teams in the Anatomic Pathology Division of Mayo Clinic’s Department of Laboratory Medicine and Pathology. Shannon is an instructor at the Mayo Clinic School of Health Sciences and helped develop the Leadership Exploration in Anatomic Pathology (LEAP) program for allied health staff within Anatomic Pathology. Shannon holds a bachelor’s degree in microbiology as well as in biotechnology from North Dakota State University. He also earned his master’s degree in biochemistry and structural biology from the Mayo School of Graduate Medical Education and an MBA in project management from Northcentral University. In 2015, Shannon was recognized as a Certified Manager of Quality and Organizational Excellence from the American Society for Quality.


The following types of credit are offered for this event:

State of California
State of Florida (Supervision/Administration, Quality Control/Quality Assurance, and Safety)

To obtain credit:

  1. Watch the video.
  2. Complete the post-test and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hours.


MML Education

This post was developed by our Education and Technical Publications Team.