Test Cost Management

Expires September 12, 2018


Length: 42 minutes and 24 seconds


The Cost Management Team created a set of actions needed to understand and manage a number of sub-processes that are part of a larger “cost management system.” The Department of Laboratory Medicine and Pathology is part of the larger Mayo organization, and as such, must calculate internal test costs that use data and processes from both DLMP and Mayo Clinic. This presentation provides an overview of the steps taken within a DMAIC framework (define, measure, analyze, improve, and control ) to understand issues and identify targeted actions that will clarify these processes, resolve issues in the processes, and identify owners for any new processes.


After viewing this forum, participants should be able to:

  • Review the project breakdown of identifying multiple sub-processes, debugging them, and assigning owners
  • Describe various tools that Mayo Clinic uses to define and understand test costs
  • Identify the DMAIC steps used

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Level of Instruction



Photo of David (Dave) EricksonDave Erickson
Senior Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
Dave Erickson is a Senior Systems Engineer in the Department of Laboratory Medicine and Pathology at Mayo Clinic. Prior to joining Mayo in 2005, he held engineering and management positions at companies that produce electronic products for business computing, automotive testing, and consumer markets. Dave holds a Bachelor of Science degree in mechanical engineering from North Dakota State University.


The following types of credit are offered for this event:

State of California
State of Florida (Supervision/Administration, Quality Control/Quality Assurance, and Safety)

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hours.


MML Education

This post was developed by our Education and Technical Publications Team.