Body Fluid Processing Workspace Redesign in the Clinical Immunoassay Lab

October 17, 2016

Presentation

This presentation describes the implementation of a quality-improvement project using an example from the Clinical Immunoassay Laboratory at Mayo Clinic. Detail is provided on various quality-improvement tools including spaghetti diagrams, fishbone diagrams, and Plan-Do-Study-Act (PDSA) cycles. Specific processes are described using data and figures from a body fluid processing workspace redesign in the Clinical Immunoassay Laboratory.

Video Length: 17 min. 19 sec.

Objectives

Upon completion of this activity, participants should be able to:

  • Describe how to use a spaghetti diagram to recognize inefficiencies in a workspace.
  • Classify sources of error in a process using a fishbone diagram.
  • Demonstrate effective use of a counterbalance measure in a quality-improvement project.
  • Utilize a PDSA cycle.

Intended Audience

This series is intended for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel dedicated to continuous process improvement.

Faculty

Photo of Michelle R. Campbell
Michelle R. Campbell, MLS(ASCP)
Clinical Laboratory Technologist
Clinical Immunoassay Lab
Mayo Clinic
Rochester, Minnesota

Photo of Karrie Milam
Karrie Milam, MLT(ASCP)
Clinical Laboratory Technologist
Clinical Immunoassay Lab
Mayo Clinic
Rochester, Minnesota

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This post was developed by our Education and Technical Publications Team.