Emergency Department Workflows

Expires November 16, 2018


Video length: 57:51 minutes


This session will discuss common issues facing laboratories servicing the emergency department and other urgent-care settings. The speaker will describe different practices at EDs within the Mayo Clinic system and how a data-driven approach can be used to effect change and reduce waste while still meeting clinical needs.


Upon completion of this activity, participants should be able to:

  • Describe the emergency department (ED) provider’s primary concerns regarding laboratory testing.
  • Outline the concerns laboratory professionals have regarding common ED practices such as “the rainbow draw.”
  • Devise a data-driven approach to ensuring ED workflows meet clinical and laboratory needs.

Intended Audience

This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.


Photo of Christine Snozek, Ph.D.Christine Snozek, Ph.D.
Assistant Professor of Laboratory Medicine and Pathology
College of Medicine, Mayo Clinic
Scottsdale, Arizona
Christine Snozek, Ph.D., is Director of Chemistry and Co-Director of Collections and Processing and Point-of-Care Testing at Mayo Clinic in Arizona. Prior to these roles, she was the Associate Director of the Toxicology and Drug Monitoring Laboratory at Mayo Clinic in Rochester. Dr. Snozek’s interests include eliminating waste from laboratory processes, working to optimize test utilization, and educating providers about laboratory testing.


The following types of credit are offered for this program:

State of California
State of Florida (Supervision/Administration, Quality Control/Quality Assurance, and Safety)

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Science for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hour.


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This post was developed by our Education and Technical Publications Team.