A recent article in the Huffington Post features how "a successful 150-year-old brand built on a clear mission and exacting processes ultimately became its culture." That brand is Mayo Clinic.
The article talks about how Dr. William J. Mayo’s clarity of mission, “The needs of the patient come first,” set into a motion a defining statement that would withstand not only time, but also cultural shifts and leadership changes. The recent passing of Sister Generose Gervais, administrator and executive director emeritus, Saint Marys Campus–Mayo Clinic Hospital, highlighted these values with Sister Generose Gervais' belief in the rich tradition of value-based service set forth by the Mayo brothers.
According to the article, "Sister Generose Gervais shared the belief of the doctors Mayo. Drs. Will and Charlie found critical import in the multidiscipline approach to patient care and treatment. They valued the work and opinions of all their colleagues. Not only the health of a person, but all aspects of the patient experience add unique and equal value in each respective area of service."
To honor Sister Generose, Mayo closed the 4,000-pound brass doors of the Plummer Building and honored the housekeeping staff of the hospital. The embodiment of servant leadership, Sister Generose Gervais often said, “Values are caught, not taught.”