APRIL 20–21, 2017

DoubleTree by Hilton | Rochester, Minnesota

conference information imageThis two-day conference will offer the opportunity to hear Dennis Ernst, MT(ASCP), present what’s new in the world of phlebotomy, learn about legal updates, and interactively predict the impact of pre-analytical errors. You’ll also have the opportunity to take part in a hands-on session where you will learn and demonstrate comfort holds and distraction techniques.

Additionally, you will have the chance to learn about solutions to reduce pediatric phlebotomy pain, how to safely manage violent patient behavior, discuss ways to bridge the generation gap at work, and learn tips and techniques to handle patients from pediatric to geriatric.

The conference format balances topics of general interest, which are presented in large-group sessions, with breakout sessions and tours geared toward specific areas of interest.


This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.


Upon completion of the conference, participants should be able to:

    • Identify emerging technologies that could impact the blood-collection industry.
    • List age-appropriate, pain-relieving options for pediatric patients.
    • Identify key responses to manage violent patient situations.
    • Define major pre-analytical errors leading to specimen contamination for blood gas and chemical testing.

Attendance at this Mayo Clinic conference does not indicate nor guarantee competency or proficiency in the performance of any procedures that may be discussed or taught in this course.


 Thursday, April 20, 2017

7:00 a.m. Registration - DoubleTree Hotel, University Hall Atrium
Continental Breakfast
7:50 a.m. Welcome
8:00 a.m. Keynote: What’s New in Phlebotomy?
Dennis Ernst, MT(ASCP)
University Halls II, III, IV
9:15 a.m. Refreshment Break
9:35 a.m. What’s New in Phlebotomy? (continued)
10:50 a.m.–12:15 p.m. Tours and Breakout Sessions
12:15–1:15 p.m. Lunch
1:15–2:30 p.m. Breakout Sessions
2:30 p.m. Refreshment Break - Atrium
2:50–4:05 p.m. Tours and Breakout Sessions
4:30–5:30 p.m. Welcome Reception - DoubleTree Hotel, Chancellor Room & University Hall I

 Friday, April 21, 2017

7:00 a.m. Continental Breakfast
7:50 a.m. Opening Remarks
8:00 a.m. Legal Updates in Phlebotomy
9:15 p.m. Refreshment Break - Atrium
9:35–10:50 a.m. Tours and Breakout Sessions
10:50 a.m. Brief Break
11:00 a.m.–12:15 p.m. Bridging the Generation Gap in the Workplace
12:15 p.m. Lunch
1:15 p.m.–2:30 p.m. Breakout Sessions
2:30 p.m. Brief Break
2:40 p.m. Prize Drawings/Conference Wrap-up
3:00 p.m. Adjourn


The following six breakout sessions will be offered during the conference. Please note that tours are available at the same time as breakout sessions, so you will need to select one or the other to attend. You will have the opportunity to choose the sessions you would like to attend when you complete the online registration form.

1. Solutions to Reduce Pediatric Phlebotomy Pain and Improve the Overall Health Care Experience
Providing pain-relieving options for pediatric patients undergoing specimen-collection procedures is a priority as poor health care experiences can lead to reduced pain tolerance and avoidance of health care as an adult. During this breakout session, different pain-relieving techniques will be reviewed and critically evaluated for efficacy. Solutions to improve workflows and processes in the outpatient and inpatient settings will be presented where the goal is to improve the overall experience and pain-relief utilization rates for pediatric patients undergoing invasive procedures.

2. Demonstrating the Effect of Pre-Analytical Errors
One of the pre-analytic errors that can most profoundly influence chemical testing is specimen contamination. In this interactive session, audience members will observe blood gas and electrolyte testing on native specimens. The audience will then be asked to predict the impact of deliberate contamination of blood gas specimens with air or serum specimens with a solution used for total parenteral nutrition.

3. Safely Managing Violent Patient Behavior
This session will describe violence in health care as a national issue. Additionally, efforts at the state and national levels to address violence in health care and legal implications for offenders will be discussed. An explanation of the culture change needed within health care to address staff safety will also be shared. The session will help phlebotomists identify risks in the hospital environment, present strategies to de-escalate situations, and share responses of the health care worker to maximize safety.

4. Helping the Pediatric Patient: Preparation, Comfort Holds, and Magic
This interactive session will explore different tools medical professionals can use to help reduce fear and anxiety associated with lab draws, IV starts and other health-related procedures in pediatric patients. Suggestions for building rapport quickly, demonstration of comfort positions, tips for procedural preparation, and the secrets of magicians will be shared. Attendees will have the opportunity to try out various techniques they learn, as part of a hands-on experience. The tools from this session will help participants succeed in their practices and improve the overall medical experience for pediatric patients.

5. Improving the Patient Experience by Creating a Culture of Professionalism
This session will discuss the essential behaviors patients expect from their health care teams, including their phlebotomists. The presenter will also share how, as a phlebotomy team, we can meet or exceed those expectations. Innovative ways to measure patient satisfaction and how to apply patient feedback will also be discussed. In addition, different tools that Mayo Clinic uses for training staff on professionalism and patient experience will be shared.

6. From Pediatrics to Geriatrics
This session will focus on the challenges associated with age-related collections, dealing specifically with both the pediatric and geriatric patient. Techniques will be discussed that will meet the needs of the patients and allow the successful collection of a quality specimen. Age-specific competency assessment criteria will be discussed as it relates to training and maintaining necessary staff.

Mayo Clinic - Rochester campus


Five tours will be offered during this conference. Please note that breakout sessions occur at the same time as some of the tours, so you will need to select one or the other to attend. When registering online, you will be able to choose from the following:

1. Pediatrics: Outpatient pediatric phlebotomy area, Mayo Clinic Building, 16th Floor

2. Desk C, Central Clinical Laboratory, Central Processing: Outpatient drawing area, laboratory processing area, and testing area, Hilton Building, Subway Level

3. Mayo Medical Laboratories Reference Laboratory: Reference laboratory for Mayo Clinic, Superior Drive Support Center

4. Eisenberg/Charlton Buildings: Inpatient Lab Services/Charlton Outpatient Lab Services, Eisenberg Building, Lobby Level

5. Mayo Clinic Heritage Hall: Mayo Clinic historical artifacts, films, and interactive displays, Mayo Building, Mathews Grand Lobby


Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for 11 contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California credit and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for 8 General credits and 3 Supervision/Administration, Quality Control/Quality Assurance and Safety credits.


View Speaker Information


The registration fee includes conference syllabus (provided within a conference app), break refreshments, daily breakfast and lunch, and Thursday light reception.

Registration fee: $450

If you cancel your participation in this conference on or before April 7, 2017, your registration fee, less a $75 administrative fee, will be refunded. The Mayo Medical Laboratories Education Department must receive written notification of your cancellation. No refunds will be made after April 7, 2017.

Mayo Medical Laboratories reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Medical Laboratories must cancel or postpone this conference, Mayo Medical Laboratories will refund the registration fee but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.


Travel and lodging arrangements are the responsibility of the individual registrant.


Rochester, Minnesota, is a friendly city that greets thousands of visitors from around the world each year. The city is served by a modern international airport with multiple flights daily from Chicago, Atlanta, and Minneapolis via American or Delta Airlines. Access to and from the airport is available by taxi, shuttle service, and rental car. The Rochester International Airport (RST) is located approximately 10 miles from downtown, and the Hilton Garden Inn and DoubleTree Hotel are both located 15 minutes from the airport.

Attention: Several cities in the United States are named “Rochester.” When you make airline reservations and check your baggage, be sure that your destination is Rochester, Minnesota (RST), and that your baggage has been properly tagged.


Mayo Medical Laboratories is not responsible for expenses incurred by an individual who is not confirmed and for whom space is not available at the meeting. Costs incurred by the registrant such as airline or hotel fees or penalties are the responsibility of the registrant.

DoubleTree Hotel image
The conference will be hosted in Rochester, Minnesota, at the DoubleTree Hotel in the heart of downtown Rochester.

Blocks of rooms have been secured for participants and their guests with special conference rates at the hotels listed below. To receive the special rate, you must make reservations before the room block is filled or before the expiration date of March 29, 2017, whichever comes first. Reservations will be taken following this date based on space and rate availability. Please identify yourself as a participant of the Mayo Medical Laboratories Phlebotomy Conference when making a reservation.

DoubleTree by Hilton Hotel
150 South Broadway
Rochester, Minnesota 55904
$154 single/double — Standard

Hilton Garden Inn
225 South Broadway
Rochester, MN 55904
$134 single/double — Standard

The hotels listed above are connected by skyway to conference facilities, downtown shops, and restaurants. The DoubleTree by Hilton Hotel is the location of the conference. You may also wish to visit the Rochester Convention and Visitors Bureau for additional accommodation options. Lodging arrangements are the responsibility of the participant.

Travel arrangements are the sole responsibility of the individual registrant.

For participants flying into the Minneapolis–St. Paul International Airport (MSP), below is additional information regarding shuttle services.

Go Rochester Direct provides shuttle service between the Minneapolis–St. Paul International Airport (MSP) and Rochester. For reservations, call Rochester Direct at (800) 280-9270. Check the shuttle schedule.

Rochester Shuttle Service offers 12 daily shuttles serving Mayo Clinic and all Rochester hotels to and from the Minneapolis–St. Paul International Airport (MSP). For reservations, call Rochester Shuttle Service at (507) 216-6354 or visit the website.


Parking is available in the hotel, city, and Mayo patient/visitor ramps. The cost for parking is not included in the registration fee. Maps indicating the location of downtown parking facilities are available for download here.


Conference Reception
Thursday, April 20, 2017
DoubleTree Hotel: Chancellor Room & University Hall I

Each participant and one guest are cordially invited to join the conference faculty for the Conference Reception on Thursday, April 20, at 4:30 p.m. This casual reception welcomes you to Rochester, Minnesota, and offers you the perfect opportunity to make connections with existing and new colleagues. Preregistration is required.


 Visit these local Rochester, Minnesota, websites for the latest in upcoming events and activities in the area:

The Mall of America, the largest fully enclosed retail and family entertainment complex in the United States, is an easy 90-minute drive or shuttle ride from Rochester. Along with 500 retail stores, restaurants, and nightclubs, the mall features Nickelodeon Universe, the world’s largest indoor theme park, and Underwater Adventures® Aquarium, a walk through an aquarium featuring 15,000 fish.

Rochester Shuttle Service offers 12 daily shuttles serving Mayo Clinic and all Rochester hotels to and from the Minneapolis–St. Paul International Airport (MSP) and the Mall of America. The cost is $38 per person for same-day round trip. For reservations, call Rochester Shuttle Service at (507) 216-6354 or visit the website.

Go Rochester Direct shuttle service will pick up at all local hotels for multiple trips to the Mall of America. The cost is $39 per person same-day round trip. Go Rochester Direct also provides shuttle service between the Minneapolis–St. Paul International Airport (MSP) and Rochester. For reservations, call Go Rochester Direct at (800) 280-9270. Check the shuttle schedule.


MML Education

This post was developed by our Education and Technical Publications Team.