Staffing to Workload

Expires December 12, 2018


Length: 55 minutes and 44 seconds


This session will focus on a data-driven and systematic approach to understand demand, identify idle time, and optimize work schedules. The presenter will examine the different variations that exist when performing staffing-to-workload analysis. Case studies will be used to generate ideas, and tools will be provided to complete the analysis.


After viewing this forum, participants should be able to:

  • Recognize possible gaps between the actual demand for full-time employees (FTE) and available FTE by:
    • Identifying FTE idle time
    • Managing and reducing FTE overtime
    • Charting and creating a visual representation of the gaps
  • Improve FTE productivity
  • Reduce turnaround times
  • Develop staffing plans

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Level of Instruction



Photo of Joy GomezJoy Gomez
Senior Principal Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
Joy Gomez is a systems engineer in the Department of Laboratory Medicine and Pathology at Mayo Clinic. Prior to joining Mayo in 2008, Joy spent 21 years at United Parcel Service as an industrial engineer/operations manager. He received his Bachelor of Science degree in mechanical engineering from the New Jersey Institute of Technology, and he earned his Six Sigma Black Belt certification through the American Society for Quality.


The following types of credit are offered for this event:

State of California
State of Florida (Supervision/Administration, Quality Control/Quality Assurance, and Safety)

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hours.


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This post was developed by our Education and Technical Publications Team.