Eric “Walt” Walters, Clinical Laboratory Technologist in the Biochemical Genetics Laboratory at Mayo Clinic, recently received the Mayo Clinic Mae Berry Award for Service Excellence. Recipients of the Mae Berry Award are selected from the past (12-month) recipients of the Mayo Clinic Individual Award for Service Excellence, which Mr. Walters received in September 2016.
“Twice a year, we are able to honor the recipients of the Mae Berry Award . . . and I’m excited to announce that Eric Walters is one of them,” Jeff Bolton, Vice President of Administration at Mayo Clinic, announced at the presentation ceremony. “Eric, you were nominated by your colleagues who spoke about your meticulous attention to detail and dedication to patient care. People who are honored with the Mae Berry Award are really the epitome of, and role models for all of us about, exceptional customer service, dedication to the patient, and helping to serve our colleagues.”
In addition to the opening remarks by Mr. Bolton, Dietrich Matern, M.D., Ph.D., spoke about Walter’s character and shared a few quotes from Eric’s coworkers who submitted nomination letters. One colleague wrote, “Walt has impressed me time and time again with his attention to detail while performing his tasks, and he has shown a complete understanding of the impact his lab work has on patient care. In fact, he has established a personal mantra that he calls ‘saving lives’ through laboratory analysis. He practices this mantra on a daily basis, regardless of the issues at hand or the difficulty of completing extra work in the evenings or on the weekends.”
Mr. Walters will be officially recognized as a Mae Berry Award recipient in June during a formal ceremony at Mayo’s Foundation House.
About the Mae Berry Award
Leonard Berry, Ph.D., is a Distinguished Professor of Marketing at Texas A&M University and holds the Zale Chair of Retailing and Marketing Leadership. He is the author of many books and is recognized as one of the leading authorities on customer service. In 2001 and 2002, Dr. Berry spent his sabbatical at Mayo Clinic, studying service delivery in health care. In honor of his mother, Mrs. Mae Berry, Dr. Berry has endowed the Mae Berry Service Excellence Award to be given annually to two allied health employees from each Mayo campus.