Building a Culture of Quality in Your Organization

Expires April 1, 2019


Length: 40 minutes, 19 seconds


This presentation will begin by exploring how quality is defined by an organization. The speaker will share best practices for building and enhancing a quality culture within a laboratory or work area. She will also describe leadership as well as individual responsibilities for incorporating quality into daily duties.


Upon completion of this activity, participants should be able to:

  • Define quality as it relates to your organization.
  • Outline a process for building or enhancing a culture of quality within an organization.
  • Discuss individual responsibilities and opportunities to promote a culture of quality.

Intended Audience

This program is appropriate for clinicians, pathologists, medical technologists, nurses, pharmacists, and other allied health staff.

Level of Instruction



Photo of Deborah Hagen Moe, M.Ed.Deb Hagen-Moe
Education Coordinator
Department of Laboratory Medicine and Pathology
Instructor in Laboratory Medicine and Pathology
Mayo Clinic College of Medicine and Science
Rochester, Minnesota



The following types of credit are offered for our Virtual Lecture programs:


To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate.

For an instruction sheet that describes the process, see

Note: Participants requesting P.A.C.E.® credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of .5 P.A.C.E® contact hour. Level of instruction for this program is intermediate. In compliance with ASCLS P.A.C.E.® program requirements, participants must attain a score of 70% or higher on the posttest to obtain a certificate.

Note: This program does not qualify for State of Florida or State of California credit because it does not meet the minimum credit requirement of 50 minutes in length.


MML Education

This post was developed by our Education and Technical Publications Team.