Tackling Phlebotomy’s Toughest Challenges: Balancing Phlebotomy Workload and Reducing Patient Wait Time

April 20, 2017


This case study shares an example of increasing patient satisfaction by reducing wait time in the phlebotomy process. The presentation will demonstrate how data and analytical tools were used to simulate and optimize the blood collection process.

Video Length: 17 min. 19 sec.


Upon completion of this activity, participants should be able to:

  • Examine your workflow.
  • Evaluate when it’s time for a change in workflow.
  • Apply LEAN principles to design your workflow.
  • Determine how to improve patient experience in your workflow.

Intended Audience

This series is intended for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel dedicated to continuous process improvement.


Photo of Mohammed Mustapha
Mohammed Mustapha
Senior Principal Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota

All future Case Studies in Process Improvement topics will be housed within our Hot Topics program moving forward.


MML Education

This post was developed by our Education and Technical Publications Team.