Quality Indicators

Expires May 17, 2019


Video length: 52 minutes


“Quality indicators” are measures established to display how well a laboratory is doing to meet performance expectations. Key indicators directly affect patients and their care. In this session, we will discuss why quality indicators in the pre-analytical phase of testing are performed, the process of deciding what metrics to measure, and how to interpret and act on the data.


Upon completion of this activity, participants should be able to:

  • Define a quality indicator.
  • Recognize why quality indicators are performed.
  • Design and implement key quality indicators.
  • Interpret and act on quality indicator data.

Intended Audience

This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.


Photo of Laurie GriesmannLaurie Griesmann
Quality Specialist
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
Laurie is a Medical Laboratory Technician (ASCP) and has worked at Mayo Clinic for 35 years. She has held positions in the Transfusion Medicine Laboratory, Immunology Laboratory, and was a Point of Care coordinator prior to becoming a Quality Specialist in Laboratory Services in 2008.


The following types of credit are offered for this program:

State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that will be sent to you after the video.
  3. Generate and print your certificate(s).

Mayo Medical Laboratories is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hour. Level of instruction for this program is intermediate. In compliance with ASCLS P.A.C.E.® program requirements, participants must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Science for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hour.


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This post was developed by our Education and Technical Publications Team.