Continuous Improvement Essentials

Expires June 12, 2019


Length: 55 minutes and 50 seconds


This is a fast-paced presentation with content distilled from an eight-hour training session for Mayo Clinic staff. The presentation will step through each phase of the DMAIC framework: define, measure, analyze, improve, and control. Useful tools for the phases will be identified and explained throughout the presentation. This session may serve as an introduction to continuous-improvement methodology or as a refresher for those who already have some experience.


After viewing this webinar, participants should be able to:

  • Outline introduction/review of basic continuous-improvement (CI) methods and tools.
  • Discover methods to identify and prioritize CI projects.
  • Prepare to work on improvement projects to inspire positive change.

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Level of Instruction



Photo of John SedarskiJohn Sedarski
Principal Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
John Sedarski is a principal systems engineer in the Department of Laboratory Medicine and Pathology at Mayo Clinic. John supports various continuous-improvement projects with the laboratories in the Division of Clinical Microbiology. In addition to divisional and departmental activities, John serves on the faculty of the Mayo Clinic Quality Academy as an instructor. Prior to joining Mayo in 2004, he was a process engineer in electronics manufacturing, leading Lean/six sigma projects to decrease defects and improve throughput. John earned Bachelor of Science degrees in biology and education from the University of Minnesota.


The following types of credit are offered for this event:

State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hour. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hour.


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This post was developed by our Education and Technical Publications Team.