Proficiency Testing

Expires September 11, 2019


Length: 62 minutes and 43 seconds


This presentation will discuss the differences among proficiency testing (PT), alternative assessment of performance (AAP), and comparison of test results and how participants can verify their laboratory is in compliance with Clinical Laboratory Improvement Amendments (CLIA) regulations related to proficiency testing. The presentation will also describe the consequences that can be associated with non-conformance to these PT regulations. The speakers will describe how to author documents related to PT and how to thoroughly investigate a PT/AAP failure.


After viewing this webinar, participants should be able to:

  • Distinguish differences among Proficiency Testing (PT), Alternative Assessment of Performance (AAP), and Comparison of Test Results.
  • Describe CLIA regulations on PT and consequences associated with violating the regulations.
  • Demonstrate how to write PT-related documents.
  • Define how to investigate PT failures.

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Level of Instruction



Photo of Doreen Ryan, MT(ASCP)Doreen Ryan, MT(ASCP)
Supervisor, Quality Operations
Department of Laboratory Medicine and Pathology Quality Management Services
Mayo Clinic
Rochester, Minnesota
Doreen Ryan is a Supervisor in Quality Management Services in the Mayo Clinic Department of Laboratory Medicine and Pathology. Doreen earned a Bachelor of Science degree in medical technology from the University of Minnesota and a Master of Arts degree in health and human services administration from Saint Mary’s University of Minnesota. Doreen has worked as a bench medical technologist in Mayo’s Chemistry Laboratory and Central Clinical Laboratory (CCL). She was promoted to an instrument specialist within CCL, where she gained experience with method validations, quality control, and proficiency-testing activities. Doreen then moved to an assistant supervisory role in the Renal Testing Laboratory, where she continued her focus on quality and also grew her administrative duties. She later became a quality management coordinator for the Division of Clinical Core Laboratory Services. Since 2008, Doreen has been a Quality Operations Supervisor, focusing on quality-related activities, such as document management, quality metrics, and proficiency testing.

Photo of Deb Wells, MT(ASCP)SHDeb Wells, MT(ASCP)SH
Quality Management Coordinator
Department of Laboratory Medicine and Pathology Quality Management Services
Mayo Clinic
Rochester, Minnesota
Deb Wells earned her Bachelor of Science degree in zoology from Iowa State University, completed a clinical internship at St. Luke’s Hospital in Cedar Rapids, Iowa, and later earned her master’s degree in health care administration from Fairleigh Dickinson University in New Jersey. She joined Mayo Clinic in 2010, where she works in Quality Management Services in the Department of Laboratory Medicine and Pathology. She provides regulatory and quality consultation for Mayo’s clinical laboratories in Rochester, Minnesota, and within the Mayo Clinic Health System.

Deb’s professional experience includes employment as a laboratory director at Bon Secours Health System in Suffern, New York; Somerset Medical Center in Somerville, New Jersey; and Holy Name Hospital in Teaneck, New Jersey. Her prior experience encompasses four other states and working in medical technology schools, hospitals, reference laboratories, physicians’ offices, and in the pharmaceutical industry.


The following types of credit are offered for this event:

State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Note: Participants requesting P.A.C.E. credit, in compliance with ASCLS P.A.C.E. program requirements, must attain a score of 70% or higher on the posttest to obtain a certificate.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hour. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hour.


MML Education

This post was developed by our Education and Technical Publications Team.