December 11, 2017
11 a.m.–Noon CT
Free for all participants.
This presentation will provide step-by-step instructions on how investing in less than 15 minutes a day will result in a culture transformation. It begins by engaging frontline staff in the planning and improvement of the work that affects them during a daily huddle at the huddle board, i.e., Grand Central Station. Highlighted is the role of the leader in a Lean management system (LMS) whose responsibility is to coach others to use the scientific method of problem-solving to achieve measureable improvements that align with the organization’s strategies. Discover that at the core of an LMS is respect for every individual, which translates into leader and peer-to-peer recognition for living the values—the missing piece of the puzzle needed to foster healthy relationships and strengthen teamwork to achieve performance excellence. This takes longer than a “New York minute” because a Lean transformation is a journey, not a destination.
Senior Systems Engineer
Department of Laboratory Medicine and Pathology
Heidi Miksanek is a Senior Systems Engineer in the Department of Laboratory Medicine and Pathology and started working at Mayo Clinic in 2001. She supports the Lean management system and continuous-improvement activities of the clinical laboratories throughout the Mayo Clinic Health System and in Rochester. Heidi has previous laboratory management experience in the division of Anatomic Pathology. She earned a Bachelor of Science degree in biology from Winona State University, a Master of Science degree in project management from St. Mary’s University, and is Six Sigma Black Belt-certified through the American Society of Quality. Heidi holds the academic rank of Instructor within the Mayo Clinic College of Medicine and has been on the Mayo Quality Academy faculty since 2011, teaching continual-improvement principles, methods, and tools.
- Develop a deeper understanding of a Lean management system and the benefits of adopting a healthy habit of daily huddles.
- Summarize lessons learned from the process in order to transform from a culture of leaders solving the day-to-day problems to a culture of frontline employees engaged in the planning and improvement of the work that affects them.
- Discuss the knowledge and materials needed to begin huddles as part of a Lean transformation that begins by engaging frontline staff in tandem with engaging leaders to coach others in developing their problem-solving skills. This transformation will help make improvements that align with the organization’s goals to achieve performance excellence.
This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.
The following types of credit are offered for this event:
State of California
State of Florida
To obtain credit:
- Register for and participate in the program.
- Complete the post-test and evaluation that will be sent to you after the program.
- Generate and print your certificate(s).
Mayo Medical Laboratories is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hour. Level of instruction for this program is intermediate.
Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. The level of instruction for this program is intermediate. This program has been approved for 1.0 contact hour.
Mayo Medical Laboratories is not an applicable manufacturer or applicable group purchasing organization (GPO). (GPOs, per the Centers for Medicare & Medicaid Services, and this program do not trigger any reporting requirements pursuant to Open Payments [Sunshine Act] legislation.)